All our Guests (customers using Capital Apartments services) are required to read and follow the rules of Capital Apartments(CA):
1. It is required to fill in the reservation/application form first before getting keys to the apartment.
2. It is required to make a payment for the apartment rantal upon guest's arrival.
3. The check-in is from 3pm and check-out is untill 12pm.
4. To prolong a stay in the apartment, it is necessary to consult it with one our employee/representative.The fee is 50% of the payment for the one night stay.
5. If a guest is leaving an apartment earlier than the check-out time, the rental fee cannot be refunded for the hours left. Payments for unused reservation can be used later, within 14 days of cancellation.
6. Capital Apartments reserves the right to change the apartment for another in different location or with similiar standard in the case of an emergency or unforeseen circumstances. If there are no free apartments available Capital Apartments can cancel the booking. C.A. is not responsible for the unforeseen circumstances and their consequences.
7. If you would like to have an access to the internet, please inform the office assistant before your arrival. Internet access is free of charge but for the USB device CA take refundable deposit in the amount of 200 PLN.
8. Smoking and lighting the candles is not allowed in our apartments.
9. Our guests are obliged to make sure that anytime they leave the apartment, the door is properly locked and water and light are turned off. Taking apartment's equipment outside of apartment is prohibited.
10. In case of loosing the apartment's key or car parking key, a guest will cover the cost of it.
11. Guest will be charged for every damaging or loosing the apartment's equipment.
12. Guest are obliged to respect the night-time silence which is between 10pm(evening) and 6am (norning) Guests who do not respect these rules may be asked to leave the apartment immediately.
13. Organizing any kind of partys and meetings that could be inconvenient for other neighbours is strictly prohibited! Capital Apartments ieeps a right to charge a guest 1500PLN fee for any kind of disturbing the silence based on police intervention. The guest iis responsible for all damages in the apartment made by other person/people living with Guest in the apartment or invited to the apartment/building by the Guest.
14. Capital Apartments is not responsible for guest's valuables left in an apartment.
15. Capital Apartments assure that will offer the best price for the apartment rental referring to the present price list.
16. If Capital Apartments not receive a payment for the apartment rental, CA has the right to interrupt immediately the guest's stay.
17. Capital Apartments reserve the right to refuse the apartment rental if:
- Guest does not have present personal ID
- Guest is under a fluence of alcohol or drugs
- violated the company's regulations during his previous stay
18. All personal data collected by Capital Apartments are used only in order to make a reservation or marketing purposes ( company's newsletter via e-mail) in accordance with the Personal Data Protection Act dated 29/08/1997 (Dz.Ust.No.133, item 883)\".
Every guest has the right to access his personal data collected by Capital Apartments.
19. In the event of cancellation up to 2 days before date of arrival, the booking deposit is non-refundable. In the event of a no show the booking deposit is non-refundable as well.
Please inform us immediately if any misunderstanding occurs during your stay or if you are not
satisfied with our services. We will do our best to make you feel comfortable in our apartment.
We wish you a pleasent stay.
